Customer Support Manager-Ecommerce
5 Years - 8 Months

Job Description

What you will do in this role Direct management responsibilities for team of Customer Support Specialist Empower the team to deliver great customer support experiences across multiple channels Setting quarterly individual goals and providing ongoing performance feedback Address escalated customer issues with speed and urgency, orchestrating resources across the company as appropriate. Engaging in support of key customers and escalation management Establish relationships with all teams across the organization A strong focus on building an inclusive and fun team culture! Skills required: 5+ years’ experience in customer service 5+ years’ experience managing people 3+ years’ experience leading support teams in a fast-paced, enterprise level, mission critical customer support environment Core skills/proficiencies include Leadership, Customer Relations, Performance Management, Process Management, Data Analysis, Problem Solving, Effective Communication, Intuition for Business, and Technical Aptitude Act as a role model to others and sets an example of integrity, ethical behavior, and professionalism. Maintain an inclusive and positive work environment. Excellent organizational skills and ability to prioritize, lead, multi-task and execute projects multi-functionally Superior communications skills (presentation, written, and verbal) to optimally interact with all levels of professional staff. Ability to explain complex concepts simply Excellent skills in problem-solving and navigating complicated situations in a professional manner A proven track record of growing the scope of a team

Skills
Ecommerce,Team Handling

Education
Any Graduate

Contact Person:
suborna chandra

Regards,
suborna chandra
8839726412
suborna@crossbeats.com

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